FAQS

How can we help? Choose a category to quickly find the help you need.

Important Notice:Due to a high volume of scam calls, we can't respond to calls or voice messages. For quick help, please email us. Orders take 1 to 14 working days to arrive, including carefully packed plants. Orders near Christchurch may arrive sooner. This approach protects your information and our website. Orders take 1 to 3 days to process before dispatch. Please avoid early status inquiries. For details, check our terms and conditions.You can text your order number and issue. We'll respond as needed. For urgent questions or faulty items, email us with pictures and a video. We're a small team, not a call center, so frequent inquiries are overwhelming.

Our Brands

Aotearoad
Baker's Secret
Bananas in Pyjamas
Barbie
Beatrix Potter
BEETL Skincare
Bennetts Chocolates
Bluey
Blurred
Bonds Baby
Bub Story
Chic & Love
Defined
Disney Baby
Eden Orchards
Elfwear
Fibre by Auskin
Franjos Kitchen
Gift Tree
Global Translations
Gund
Honeysticks
InfaSecure
Jahri Jah Jah
Juan Valdez
Landmark
Libertine Blends
Lifespan
Little Unicorn
Lou & Dier
Made4Baby
Me2U Gifts
MOR
Mum2Mum
My Blanket
Nutreats
Paterpillar
Playgro
Ro.Sham.Bo
Snuggle Hunny
Teletubbies
The Very Hungry Caterpillar
Tommee Tippee
Viva La Vulva
Woolbabe